The proven leader in on-demand customer relationship management (CRM), Salesforce.com empowers customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That is why Salesforce has earned the trust of its customers and a customer satisfaction rate of over 97%.
The most competitive global companies use Salesforce to break down departmental silos and recharge their businesses. SiliconCloud helps customer-centric companies, across every industry, redefine their sales, marketing, and customer service experience in the cloud. With over a decade of experience, SiliconCloud guarantees success with Salesforce.
Salesforce – Sales
Increase win rates by 29% when you use Sales Cloud to manage contacts and sales activities. Get real time dashboards and forecasts that are 44% more accurate. And help reps be 32% more productive by letting them sell anywhere, from any device.
Salesforce – Marketing
Listen to customers and engage with them across every channel: email, social, web, and mobile. Automate and manage every campaign, publish content, analyze the results, and optimize as you go. Salesforce ExactTarget Marketing Cloud connects it all with the worlds leading CRM platform.
Salesforce – Service
Build customer loyalty and increase satisfaction by 37%. Service Cloud brings together everything you need to increase first call resolution and agent productivity so you can deliver amazing customer service on every channel.
Customer relationship management (CRM) is all about managing the relationships you have with your customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping customers. It is an overall strategy to help you learn more about their behavior so you can develop stronger, lasting relationships that will benefit both of you. It is very hard to run a successful business without a strong focus on CRM, as well as adding elements of social media and making the transition to a social enterprise to connect with customers in new ways.
Successful CRM involves many different areas of your company, starting with sales and extending to other customer-facing areas like marketing and customer service. Salesforce.com offers a technology solution for all those areas, and more. With Salesforce and our Force.com cloud computing platform, you can mind your customers and your budget at the same time. Get up and running in 30 days with the worlds most proven CRM solution.